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Send the Situation

Emergency Website Help

Something broke. Stop it from getting worse.

Use this page for a verified urgent website, launch, form, redirect, provider-access, DNS, tracking, or migration problem that is actively affecting customers, business operations, ownership, or the public site.

Emergency requests are triaged as capacity, authority, access, and risk controls allow. Submitting a request does not guarantee immediate response, acceptance, restoration, resolution, or a specific recovery time.

Describe the EmergencyUse the Standard Project Inquiry
Urgency does not remove the need for authorized access, verification, documentation, or a rollback plan.

Use this route when

The problem is active, material, and time-sensitive.

  • The public website is unavailable or serving the wrong content.
  • A launch or migration broke important pages, forms, redirects, tracking, booking, checkout, or customer contact.
  • The domain or DNS changed unexpectedly or stopped resolving correctly.
  • A critical form, notification, booking, checkout, or inquiry path stopped working.
  • Important URLs now return errors, redirect incorrectly, or expose the wrong indexation controls.
  • Authorized access was lost during an active incident and business operations are being affected.
  • A provider change or account action created an immediate website, email, analytics, or customer-path dependency problem.
  • A known production change needs a bounded rollback or stabilization review.

Use the standard inquiry instead when

The work is important but can be reviewed through ordinary planning.

  • The business wants a redesign, new website, SEO plan, audit, report, or custom tool.
  • A provider relationship is frustrating but the public system is still operating.
  • The request is for ordinary maintenance, content changes, new pages, design revisions, or feature work.
  • The business wants a guaranteed ranking, traffic increase, lead volume, platform approval, or recovery time.
  • The request depends on unauthorized access, impersonation, account bypass, hidden surveillance, deception, or another prohibited action.
  • The primary issue is a contract, ownership dispute, legal demand, security incident, or regulated matter requiring an attorney, insurer, platform, registrar, hosting provider, incident-response professional, or another specialist.
Send the Situation

What happens first

Triage before intervention.

  1. 1. Confirm the incident

    Boho reviews the public failure, known change, affected customer path, timing, and the authority available to act.

  2. 2. Reduce avoidable damage

    The first recommendation may be to stop further changes, preserve evidence, restore a known-good state, contact a provider, or prepare a rollback rather than begin a broad repair.

  3. 3. Define the bounded action

    Paid work begins only after the immediate action, access, risk, price or billing basis, responsibility, and verification method are understood as clearly as the incident allows.

  4. 4. Verify and document

    Boho checks the agreed recovery or stabilization target and records the action, known limitations, unresolved dependencies, and next recommended step.

Priority work is separately reviewed.

Emergency requests are accepted only when Boho has the capacity, authority, access, and risk controls required for the proposed action.

Priority, accelerated, after-hours, or work that displaces scheduled projects may cost more. The billing basis or minimum will be disclosed and approved before paid work begins when the circumstances allow.

Boho does not guarantee continuous availability, a particular response time, provider cooperation, account recovery, rollback success, restored rankings, restored data, or a specific resolution time unless a written engagement expressly states a binding commitment.

Boho uses authorized access and lawful recovery methods.

  • Boho does not bypass credentials or security controls.
  • Boho does not impersonate an owner or authorized representative.
  • Boho does not falsify authority or provider records.
  • Boho does not seize, disable, or alter accounts without authorization.
  • Boho does not guarantee cooperation from a former provider, registrar, platform, hosting company, mailbox provider, or search engine.
  • Some incidents require action by the owner, provider, platform, attorney, insurer, cybersecurity specialist, law-enforcement agency, or another responsible professional.

Describe the Emergency

Share the public system, the active failure, when it began, what changed, and which customer or business function is affected. Do not send credentials or secrets through this form.

Fields marked Required must be completed before the form can be sent.

Include visible errors, affected URLs, what still works, what has already been tried, and whether a known-good version exists.

Do not send passwords, private keys, recovery codes, payment-card information, medical information, private customer records, production secrets, or other sensitive credentials through this form.

Some emergencies require another responsible party first.

  • Call emergency services when there is an immediate threat to life or physical safety.
  • Contact the registrar, host, platform, mailbox provider, payment processor, or software provider when only that provider can restore the affected account or service.
  • Contact an attorney when ownership, contracts, legal demands, or access authority are disputed.
  • Contact an incident-response or cybersecurity professional when unauthorized access, malware, data exposure, extortion, or a broader security compromise is suspected.
  • Contact the insurer when a policy may require notice or approved response providers.
  • Contact the relevant regulated professional when medical, financial, legal, payment, privacy, or regulated data obligations are involved.

Urgent does not mean unbounded.

The safest first action may be containment, rollback, preservation, provider escalation, or specialist referral. Boho will not make an incident larger merely to appear responsive.

Describe the EmergencyUse the Standard Project Inquiry