Glossary · Automation and agent systems
Workflow
A defined sequence of actions, decisions, handoffs, and states used to complete a repeatable piece of work.
Also called: workflows
Definition
A workflow identifies its trigger, required inputs, responsible people or systems, approval points, exception handling, outputs, and completion state. It may be manual, automated, or a combination.
Why it matters
Making the workflow visible exposes delays, duplicate entry, unclear ownership, and safe opportunities for automation.
Common misunderstanding
Automating one action does not repair a poorly defined end-to-end workflow.
Related terms
Related system family: Operations & Automation
Last reviewed July 16, 2026